This is an open letter to De Lancer Internet and Comcast.
The internet service provided by De Lancer has been extremely bad lately and it was reported locally that you De Lancer, had a major fire in your Equipment Room about 3 weeks ago.
I am asking in this open letter for the management and owners of De Lancer to let all of us know when a reasonable level of service will be restored.
There are rumours that only the minimum is being done to restore the service and funds are being taken out of the company because De Lancer cannot compete with the 3G capability now available with adaptors for computers and the commercial competition in the future from Fibre Optic systems that are being installed.
Many of us have been experiencing problem of unavailable internet and I have asked around a number of people in the Sosua Area and they have the same problem.
My expectation is of reasonable service and would like something close to 95% availability and not the 10% availability of the De Lancer internet service I am currently getting. The latency is also extremely high and many sites time out. The speed test ( Thread DR1 http://www.dr1.com/forums/living/110972-delancer-internet.html) varies tremendously.
This letter will also be sent to Comcast on e-mail : comcast.servicios@gmail.com
I have followed with some interest the Speed Test Thread on DR1 and some of the other comments about internet and TV service.
I invite all other DR1?s to add their comments about Internet Service on the north Coast to this thread.
My Delancer Code is 4478
And my direct E-mail is jowett_bradford@yahoo.co.uk
We all pay good money for this service and if you DeLancer fail to reply we will know that these rumours are true.
Olly
The internet service provided by De Lancer has been extremely bad lately and it was reported locally that you De Lancer, had a major fire in your Equipment Room about 3 weeks ago.
I am asking in this open letter for the management and owners of De Lancer to let all of us know when a reasonable level of service will be restored.
There are rumours that only the minimum is being done to restore the service and funds are being taken out of the company because De Lancer cannot compete with the 3G capability now available with adaptors for computers and the commercial competition in the future from Fibre Optic systems that are being installed.
Many of us have been experiencing problem of unavailable internet and I have asked around a number of people in the Sosua Area and they have the same problem.
My expectation is of reasonable service and would like something close to 95% availability and not the 10% availability of the De Lancer internet service I am currently getting. The latency is also extremely high and many sites time out. The speed test ( Thread DR1 http://www.dr1.com/forums/living/110972-delancer-internet.html) varies tremendously.
This letter will also be sent to Comcast on e-mail : comcast.servicios@gmail.com
I have followed with some interest the Speed Test Thread on DR1 and some of the other comments about internet and TV service.
I invite all other DR1?s to add their comments about Internet Service on the north Coast to this thread.
My Delancer Code is 4478
And my direct E-mail is jowett_bradford@yahoo.co.uk
We all pay good money for this service and if you DeLancer fail to reply we will know that these rumours are true.
Olly