- Thread starter Valletta
- Start date
Robbed in La Sirena
Demanding is actually a good thing. Many people and businesess get away with nasty practices because not enough people demand and are not persistent. Not that it's easy, but sometimes a person on a higher level will solve your issues. Others, the same person who has caused your issues will "give in", if you are persistent UP TO A POINT to where they are not used to. They are used to people being aggravated, throwing a little rant and leaving.
For example, I know someone who got their electricity bill cut in half. They went and complained, so they sent to guys who performed a check and concluded thah the bill was normal. They went again and demanded to talk someone higher, also said they'd go to "Pro Consumidor". After that the bill was back to normal.
I've also had a few similar experiences myself.
Some posters advise others not to demand because "this is the DR" and you won't change a thing. Yeah, that works on certain things, like not stressing about time, but but complaining and following up on other scenarios could have a positive outcome.
The last thing you wanna be here is a doormat.
Anyway I just got the final email from head office. They are making it impossible to claim our stuff.
L.Calderon@gruporamos.com
Good afternoon Mr. S*****,
In these particular cases we ask the client to provide us invoices or quotations for items lost. If it is possible, please hand it to the customer service department in Sirena Bartolom? Col?n to attach it to the registry.
I reiterate that im at your service,
L.Calderon@gruporamos.com
Good afternoon Mr. S*****,
In these particular cases we ask the client to provide us invoices or quotations for items lost. If it is possible, please hand it to the customer service department in Sirena Bartolom? Col?n to attach it to the registry.
I reiterate that im at your service,
here is the deal. what he is doing is elementary protocol. he is just requiring some sort of valuation on what you lost, so he can pay. if you have receipts, fine. most people do not keep receipts for everything they buy, so you might not be able to provide them. however, i do not think your case should be difficult. just give him an itemized list of what you lost, and give him an estimated cash value. you yourself said it was 70 dollars. i do not think an operation like La Sirena would balk at paying you such a piddling amount, and risk the repercussions of negative publicity if you decided to make a full blown exposure campaign on social media.
I gave her an itemized quote. I also gave my address and siremas number and cedula. This was the last email.
i can sometimes be the eternal optimist. i believe that La Sirena will do the right thing. if not, let them have it with both barrels on every social media portal you can get access to.
Sounds to me like they WANT to make it right, I dont see a NO anywhere in there..
They just want to document whatever they can. I am willing to BET you they will pay at this point.. too much effort on their part to say no to a Legit $70 claim at this point...
They just want to document whatever they can. I am willing to BET you they will pay at this point.. too much effort on their part to say no to a Legit $70 claim at this point...
The first phone call she said that she would phone me back. After nearly a week I had no reply so I called again. Another woman answered. She gave me email addresses as the phone line was so bad. I told her I was using skype and she said she was sorry but nobody in the office had skype so maybe that was why the link was so bad. I emailed and got not able to deliver 3 times. I eventually got thru. I felt that they were stalling me all the time.
Keep answering their Emails, until they say either YES or NO..
Dont threathen (not that you would) ..they know full well what will happen if they say no..
Just keep asking for your $, and tell them thats all the proof you have, and will that be enough, or point blank ask them if they are refusing your claim and for what specific reason ?
. let them know you need a YES or a NO decision.