Have been a client with Banco Popular since 2007, have a peso and a dollar account and have never had any problems. Try to avoid problems and therefore never use my debit card to pay for something, always have cash on me and only use my card at the ATM machine of Banco Popular here in Boca Chica.
Last week I noticed I was RD5000 missing from my account so I complained about it last Friday, when I was at the bank I noticed that some other small amounts of a couple of hundred pesos had been charged to my account.
The complaints were filed and an investigation was going to start, they also cut my card in pieces and were going to give me a new one which I got on Saturday because the system at the bank was down (only in the DR).
Sunday morning I transfered money from my dollar into my peso account. In the afternoon I went to the bank's ATM machine and withdrew RD5000, there was nobody else around.
Monday morning I checked online and saw to my surprise that I was out of RD90.000,-!!!!
Right away I went to the bank and it we could see that somebody used my "card" at 2 different locations in the Capital in order to withdraw the 90.000 on SUNDAY!!! I should have a limit of 20.000 per day.
To me this reeks like an inside job since I haven't use my card anywhere else and only had my card for ONE day!!
Either someone in the bank or the security guard who was working on Sunday has to be involved, I don't see no other way possible.
Anyway I'm supposed to get my money back, don't know when though hopefully soon.
Life in Paradise :disappoin
Last week I noticed I was RD5000 missing from my account so I complained about it last Friday, when I was at the bank I noticed that some other small amounts of a couple of hundred pesos had been charged to my account.
The complaints were filed and an investigation was going to start, they also cut my card in pieces and were going to give me a new one which I got on Saturday because the system at the bank was down (only in the DR).
Sunday morning I transfered money from my dollar into my peso account. In the afternoon I went to the bank's ATM machine and withdrew RD5000, there was nobody else around.
Monday morning I checked online and saw to my surprise that I was out of RD90.000,-!!!!
Right away I went to the bank and it we could see that somebody used my "card" at 2 different locations in the Capital in order to withdraw the 90.000 on SUNDAY!!! I should have a limit of 20.000 per day.
To me this reeks like an inside job since I haven't use my card anywhere else and only had my card for ONE day!!
Either someone in the bank or the security guard who was working on Sunday has to be involved, I don't see no other way possible.
Anyway I'm supposed to get my money back, don't know when though hopefully soon.
Life in Paradise :disappoin