BP account opened many many years ago on a Canadian Passport. I have 2 years asking BP to register my new passport info which they never did (my account would not show up on my new passport #...lots of hassles everytime I went to see a teller).
On Feb27/2017 my wallet was stolen with my BP debit card. I went to BP to get a new debit card and they said I had to register my new passport (even though they gave me the debit card in January). I made a stink about it and they FINALLY registered by new Passport (after 4 days wait).
HOWEVER: when registering my new passport I was given a new "SID or CID" number as if I was a new client (from what I understood) and I cannot obtain a debit card for my account. The BP client service people are more confused than I am when they see they cannot give me a debit card. In the end after talking to whoever on the phone me that it is "the NEW SYSTEM" (bug, I guess) and that I will have to open another account if I want a debit card. WTF?!
My account manager where I first opened my account years ago told me that there is nothing they can do.
Anyone have a solution or similar problem with new passports and BP?
On Feb27/2017 my wallet was stolen with my BP debit card. I went to BP to get a new debit card and they said I had to register my new passport (even though they gave me the debit card in January). I made a stink about it and they FINALLY registered by new Passport (after 4 days wait).
HOWEVER: when registering my new passport I was given a new "SID or CID" number as if I was a new client (from what I understood) and I cannot obtain a debit card for my account. The BP client service people are more confused than I am when they see they cannot give me a debit card. In the end after talking to whoever on the phone me that it is "the NEW SYSTEM" (bug, I guess) and that I will have to open another account if I want a debit card. WTF?!
My account manager where I first opened my account years ago told me that there is nothing they can do.
Anyone have a solution or similar problem with new passports and BP?