Today IKEA has a 10% discount on anything you buy. I needed some things, so when I received the email I went online and chose what I wanted. Got to the final stage, but there's no way to ask for a Comprobante Fiscal as someone cleverly completely forgot to include that on their website. Never mind, I thought, I will call them. Tried calling and you get the Welcome to IKEA message and while you're waiting let us tell you about our opening hours. Then it immediately goes back to the Welcome to IKEA, no hold music, just this woman incessantly talking at you saying the same thing over and over and over again. After 5 minutes I could stand it no more. Hung up and tried a different option. Held on for 25 minutes before getting a message to say that all staff are busy on other calls (what a shock) so please try later, and then cut off. Same thing happened later on when I tried again. So I thought Never Mind, I will just order it and go to the store and pick it up and ask for the Comprobante Fiscal when I get there. Tried to pay. Card declined, my Amex card that I use several times every day. Never mind I thought the website said someone will call me to take the payment. A few hours later I receive a call from someone in Telesales, although how anyone ever thought she can sell is beyond me. I explain that I now have three orders and need to cancel two, I need to pay with Amex, I need a Comprobante Fiscal and I need to add my IKEA Family card. She cancels all three by mistake so we start again. She adds my IKEA Family card, but then says that as I am buying for a company I won't get any points, even though I always get them if buying for a company in-store. She says that although they accept Amex in-store, they don't accept it for web orders, despite asking why she cannot explain. Using her top notch sales techniques, she says "well do you want to buy it yes or no". I am losing the will to live, so say Yes. She does add the number for the Comprobante Fiscal and then sends me a link to make the payment. The link site says it does accept Amex but the Amex card is declined. I try to pay with Mastercard, also declined, no problems with the card. Finally try again and payment goes through on Mastercard. But now I have no idea if the order is being delivered to me or if I have to pick it up. So I will probably have to call again. This has now taken up most of my day, just to get a 10% discount.
After 10 years living in DR, I am constantly amazed at how difficult it is to spend money and how people in customer service positions seem to delight in saying No. You'd think that in a poor country in a pandemic companies would be biting off your hand to take your money, but the IKEA experience today is so typical.
Feels so much better to get all that off my chest.
After 10 years living in DR, I am constantly amazed at how difficult it is to spend money and how people in customer service positions seem to delight in saying No. You'd think that in a poor country in a pandemic companies would be biting off your hand to take your money, but the IKEA experience today is so typical.
Feels so much better to get all that off my chest.
