OneMax problems, anyone have any ideas?
Briefly, I had onemax for a few months. It worked so-so the first month, and after that it only worked sporadically. I'm not sure if it is because they lose signal strength because they were selling it to so many people in the same area. The pieces of pizza may have just gotten too small?
Anyway, there customer service has always been wonderfully polite, but never able to do anything to fix the situation.
Enter personal problem: I break my arm badly. It takes over 7 weeks to heal (longer than normal, probably osteoporosis aggravated). I cannot even dress myself. I'm at a friend's house. She is a busy American, so I feel like I'm already imposing, and don't want to try and put on her all of my errands like onemax and a thousand others.
So I leave it till I'm better. At that point, I'm two months behind in my work, so I'm extremely busy. Onemax says they want me to make a trip to their main office to return the equipment and to pay them two months. That's like asking me to go to San Pedro, I live so far.
I tell them it wasn't working anyway, but it doesn't matter to them. Nor will they give me any leeway on the broken arm. I tell them I will bring the equipment in one month on the school break, because it is very difficult for me to leave a class of deaf children with no teacher who can communicate, after two months already without.
They won't take the equipment back without the money. I took it down and they refused it, saying they have closed my account for non-payment and that now I have a balance of 15,000 which has been sent "to legal."
No one admits the authority to change any of this. I am in this country to help deaf children, not to make money. I work on a shoestring budget. Is there anything I can do?
