dddavid, since you say you gladly would have paid if they had told you the child broke something, I take it that it was the way in which you were told that was so upsetting.
I am amazed at some of the statements made by long-time posters. To say Playero has no interest in customer relations is to ignore things that were done by the owners after there was a previous discussion on this board. Products that were requested have been added to the inventory, lists of new arrivals are posted, etc.
As most of you know, I am friends of the owners and always send them the link to threads about the store. I also post any comments they make after reading the thread.
An example was very recently when complaints were made about the price of chicken and they responded to say that because many customers wanted bigger chicken breasts they were importing them from the US and thus the higher price. However, they said, local chicken breasts were available in the frozen food section and the price per pound for them was considerably less than the price of the imported chicken breasts.
They will be the first to say that sometimes employees act in a way that raises questions about that, so getting these threads is helpful to them, as it would be to any store owner. I don't believe there is a store anywhere in the world that has a lot of employees that doesn'thave customers complaining about the way they were treated.