Keep calling. Sooner or later they'll answer.Itried to renue perminent by the web portal ! It said my information is not correct. Tried every day for a week same information not correct can not log in. Guess they are trying to get rid of old time residents. Try to call MDG no one answers the phone they do not list a email and you can not enter the building to be able to explain the problem to them. I wave my papers at them from outside the building they smile and wave back. How friendly they seem to be. I got my first residency when the office was in the WACAL in the time of Balaguear. So what next called my lawyer got him working on it he is having same problem how do you communicate with them ?