You really need to switch to DECAF!
Why no comment about my profession?? I need to switch to decaf you could have came much harder LOL!!
Why are you not making fun of 98% of the posters on this thread that believe everything is all about Dominican Republic?? I am having a good laugh right now.
The report had ZERO to do with Boca Chica but more so with Groupon. She concluded and stated they gave a full refund to the customers. Don Juan Resort did not give one penny in return nothing, but Groupon gave a full refund because their reputation is far more valuable then money. Losing 20 customers was not worth the risk so Groupon refunded the money.
Also I will say how the manager of the hotel said" on their next stay they will receive a discount" how funny was that. Do you see the different mindset of the two nation?? A full refund oppose to a discount if you stay with us again, so you can receive more of the same.
The company I work for Nestle USA has embedded in our brains a customer is far more SUPERIOR then money alone. Many companies have went under and people have lost their career because they never understood fully this concept.
An American expat living in DR thinks: this is how it is just go with the flow, don't worry about things you can't control.
An American vacation thinks: this is totally unacceptable if the resort is not willing to handle the situation then I will complain to Orbitz , Expedia, Hotel.com Groupon etc and 9 times out of ten 10 they are taken care once back in the USA with a refund or credit.
Now I will have that DECAF but not a Don Juan have you seen some of their sheets that want people to sleep on?????