The worst kia dealer in dominican republic.

[the gorgon]

peep2 informs

Some times the "check engine" light comes on in my SUV if I didn't screw the gas cap back on properly after fueling.

it surely will. there is a pressure sensor which detects that the cap is not on securely, and triggers the light.

 

[amparocorp]

the reason for all the crappy service in the DR is simple, everyone has a cousin in the bronx who is helping them get their visa. i haven't met anyone who isn't leaving to go to the U.S. soon....................

 

[the gorgon]

amparocorp suggests

the reason for all the crappy service in the DR is simple, everyone has a cousin in the bronx who is helping them get their visa. i haven't met anyone who isn't leaving to go to the U.S. soon....................

add that to the fact that there is no culture of customer service here. i noticed a strange phenomenon when i first started coming here. people selling things acted as if they were doing the buyer a favor. it is as if they were saying ?i have it, and you want it, so i have the upper hand ?. in the USA, they guy who has it makes an effort to get you to buy it.

 

[cobraboy]

Well, i want to share with you that ALL of the above leaves a bitter taste in my mouth.... as at matter of fact made me change my mind on buyng an apartment +- ($200k) and retiring in DR...spending my lifetime savings in this country that i like so much !
I do not know who is loosing the most from this deal! I am sure the country's economy could use my modest funds!

I suspect that i am not the only one being "turn off" from this types of non regulated havoc. The government legislators have to be able to establish some type of order. I will guess that those big corporations in DR ruling the rooster and are given the permition to operate as they please by inventing their rules and regulations.

Perhaps Europe, California or Massachusetts will suit you better. Pretty much all of life is regulated there.

I, for one, happen to LIKE and CRAVE the lack of regulation here. Hardly bothers me one bit. Even the occasional joust with Edenorte or Codetel is invigorating.

 

[cobraboy]

Bought an OEM-grade replacement lower control arm from RockAuto with lifetime warranty, it parted in two after 7 months (it just snapped)

CB don's his Warranty Manager hat:

But Sir, that part lasted it's lifetime. No warranty replacement for you.

:cheeky:

 

[RacerX]

amparocorp suggests

the reason for all the crappy service in the DR is simple, everyone has a cousin in the bronx who is helping them get their visa. i haven't met anyone who isn't leaving to go to the U.S. soon....................

add that to the fact that there is no culture of customer service here. i noticed a strange phenomenon when i first started coming here. people selling things acted as if they were doing the buyer a favor. it is as if they were saying ?i have it, and you want it, so i have the upper hand ?. in the USA, they guy who has it makes an effort to get you to buy it.

Listen, man, not only have you figured it out they believe they are doing YOU a favor selling you something. But there is a greater perversion to your theory that states simply "Take it or leave it." As though there is NO other competition for what it is you want OR you cannot be bothered to make the effort to go to a competitor.

Dont believe me, get a hotel room and the AC doesnt work, "Take it or leave it". You make a reservation for a rental car and they dont have what they just confirmed they had 1 hour ago "Take it or leave it". You have a guy paint your apartment but he is too cool to use masking tape, a shoe box lid or old newspaper for the corners and edges and have him sit there with a straight MF-ing face and tell you he meant to paint over the light switches "Take it or leave it." You tell a dude 2x to make a cheeseburger with no ketchup or mayonaisse, and what does he do??????? Who the F wants mayonaisse on a hamburger? Are we French? You talk to a voluptuous woman who is unemployed, lives in some crappy residencial(the projects), fantasizing of the Blue Prince she will meet just because....she deserves to meet him, who will then tell you what you have to do to get with her..."Take it or leave it."

I used to feel sorry for these people because they kept losing their jobs because wherever they would work would fold in less than a year. But why bother? My business plan: "Take it or leave it."

 

[rubio_higuey]

I like the "painter" stuff ... recently had that happen to me ... why the %^&&*^ did they invent newspapers and furniture coverings? For example, I am still scrubbing the paint off my laser printer, because the maestro somehow was indisposed to move the printer away from the office and to the hallway ... (and that's just the bottom on the scale of "issues").

 

[Onions/Carrots]

I will NEVER recomend GRUPO VIAMAR to anyone !
They sold a brand new SORRENTO ($33,000 ) without floor mats,
If we wanted to have the "original" floor mats, we had to buy tnem extra, "was not listed in the quote"
they want 8,000 additional pesos.
Our paid in full car was used as their "showroom car", with everybody opening and closing the doors , coming in and out, moving seats , mirrors etc.
The engine light went on the second day we drove the car, non responsive service from the very beggining.
They want us to make an apointment few weeks later , because the "part" (on our two day SUV) was not available!
On top of everything else the service person wanted to take my wife out to a dinner, go figure this out!
Poor service with the "run around" after they "got you"
Well if was the last car dealer in dr. I will still NOT USE THEM or referre them to anyone!

I am sorry this happened to you. The fact the salesperson spoke to your wife inviting her out shows that he considered you a piece of garbage not worthy of respect. It saddens me to see how a culture of gangsterism has overtaken the DR. It seems unless you are a thug that is not be messed around with, they will pull the WOOL over your eyes.

I am Dominican and what that salesperson did to you was a complete act of disrespect. Believe me if you were a "jodedor" strapped with a pistol for all to see and with a thug attitude, he would have never dared unless he considers his own possible death as entertainment. They would have thrown in the mats as freebie.

It also seems that many, not all, Dominicans are subscribing to this nasty attitude as if it is a badge of honor. The only solace I can offer is that when the total collapse begins in earnest and the DR gov't is unable to swindle the IMF any longer as is beginning to happen, those mental retards with that know-it-all attitude will back off.

Not only will their gangster like mode disappear, they'll become meek little sheep awaiting handouts in some UN food relief program. Until then, hang in there.

Treat the DR like you would a casino. Only enter with money you are both willing and able to LOSE. In that fashion, you won't be hurt by events like the one you just described. If 33,000 dollars is a major investment for you as it probably is for the vast majority of Earth's inhabitants, don't do it. Buy a cheaper car and a cheaper house. You won't be hurt by bad service. Heck, if all hell breaks loose, you can just walk away from it as no biggie.

 

[windeguy]

Has anyone ever gotten good service under warranty?

It would be interesting to know if anyone has ever gotten good service under an auto warranty in the DR?

When I purchased a new car here in 2003, there was only a one year warranty and no service was needed during that time, so I cannot speak from any experience. When I did need parts for repairs well after the warranty expired, I had to get them myself.

Now that some cars reportedly come with a warranty of 3 years it will be interesting to see if the lack of service described will continue.

 

[SKY]

I had a Toyota Rav 4 that I bought new here in 2002 in SD. I had it serviced in Santiago at the Toyota dealer at Delta Commercial. Only one time I needed repairs, the air conditioning was out. They replaced something and fixed it the same day free of charge.

 

[bayaguanaman]

I dont normally join in in these discussions, but this time maybe so. I too am having problems with Viamar. My 2010 Explorer (bought May 25th) started to run badly with the engine malfunction light blinking, then on full time. I took my car to Viamar on Sat 21st May, explained the problem to the serice " ASSesor" wh told me to wait until the technician who can work the laptop plug in diagnostic tool was available. 09.00am. By 11.45 am, having watched the guy approach my vehicle with laptop in hand, but seeing a friend decided to have a chat (LONG CHAT) and I had to interupt them at 11.45 as I was concerned that being told the technician stopped at 12.00. He said his things and farewells, 5 minutes later and now connected to the diagnostic computer I am advised " your vehicle has a problem with injector in cylinder 5". I mentioned that the car was fast approaching 1 year and I was concerned it may run out of warranty.....np problem said the small blond customer serice manager, your covered for 3 years.....great ! Bring it back on May 31st.

Reluctantly I had to agree as there was no other date offered. Dutiful as I consider myself to be, I returned with my vehicle on the 31st....nothing ready, dont even know if we have the replacement part available, 5 miins later, oh yes we have but if the wiring has been attacked by a mouse or the like, it will not be a warranty problem.

Promised a call from Mr Ortiz the next day at 10.00 which never occured I returned 2 days later to try to collect the vehicle, which at this point had not even been looked at. Going nuts by this time and threatening to ask Ford UK for assistance, I was told to go into the showroom and wait an hour or so until the mechanic worked on my vehicle. At 6.30 in the evening having said goodbye to most of the sales and admin staff of the group ( only the cashier was working by this time and the assesors, mechanic on my vehicle, I got another strump on and was told my vehicle would be available in 15 - 20 mins. It was, and I was amazed and thanks offered to everyone concerned. Guess what happened next, driving the next morning, the bloody light came back on, so trotted back to the garage, got another technician with a computer (initially with no battery life, but that is another story) who checked and said the convertor may have been damaged by the raw gasoling passing through the system or igniting where it shouldn't have and all other bull sh*t. I have to return the vehicle, leave for an unspecified time and await them finding the fault...oh and dont dare ask for a replacement vehicle to be provided ( as is the norm in all other developed areas) because your vehicle would need to be off the road for around 6 weeks before they consider issuing a temporary vehicle.

who am I upset with, Viamar ? Ford ? ......no me, because I was too eager to turn up with my tellers cheque for 37,000 US$ in the first place, and coming from the UK and etting regular services on my vehicles in Dubai ( albeit Toyota) I thought that looking at the Viamar set up and the accredation by Ford LAtin America to the company, I couldn't go much wrong...how wrong I am.......Caveat Emptor !!!:tired:

 

[patrikim]

Viamar indeed sucks

Viamar indeed sucks they are slow, expensive, and careless of their customers, never had a really good experience with them when looking for parts or service for my 2003 Kia spectra (tail light here, window master switch there - small annoying stuff ).
The Kia on the other hand, has 130k miles on it (about half of which are DOMINICAN miles) and purrs like a kitten - no problems ! knock on wood... way better then the Toyota i had before...
P.K.

 

[Onions/Carrots]

who am I upset with, Viamar ? Ford ? ......no me, because I was too eager to turn up with my tellers cheque for 37,000 US$ in the first place, and coming from the UK and etting regular services on my vehicles in Dubai ( albeit Toyota) I thought that looking at the Viamar set up and the accredation by Ford LAtin America to the company, I couldn't go much wrong...how wrong I am.......Caveat Emptor !!!:tired:

You have 37,000 DOLLARS and those that work there don't have 37,000 PESOS. I know your response will be it's not your problem and they accepted the job. So, if you don't care neither will they. People who visit the DR expect service but don't expect those who give said service to be compensated.

It's like cops. They get paid crap and then we expect service. All of you (ex-pats and tourists) are lucky that ALL of the cops aren't involved in wholesale slaughter and kidnapping of everyone who has a nice new shiny 37,000 DOLLAR car, nice life, nice clothing and food. It's a testament to the peaceable nature of the Dominican people.