IKEA keeps the high quality at low cost to the masses. But IKEA has pieces that are high quality materials like leather, solid wood, velvet and linens. Also too one must understand that when buying products that have to be assembled is to make sure that there build properly according to the directions and also understand how much abuse you put into the product over time. For example: A person may buy a specific product and don't read the weight requirements and when built, they add to much and have a possibility of a collapsing due to not reading the weight requirements. I myself have never had pieces missing from any products that I have purchased at IKEA and yes its understandable there may be occasions that something may be damaged or may be missing as like London_Calling said. But the good thing is that IKEA has spare part for all of there products. Most companies make you bring the whole item back to get a whole new one. As to where IKEA, you just bring in what's damaged or ask for the part that your missing and get it right then and there. Simple as that.