The root of the problems at the Jaragua Casino is the fact that the Dominican management has only two concerns, that they make money and they aren't cheated. They have no concern for customer welfare. This attitude is present in ALL Dominican managed casinos that I have been in. That is why I exclusively go to the American Casino at Jack Tar Village in Playa Dorada. This casino has been outsourced to a Canadian company in partnership with a company from Spain. The Canadian company manages the casino. This is the only casino in Puerto Plata that has video coverage and taping off all tables and cashiers. The general manager, Roger Kieth, a Canadian, has been operating the casino for the past 4 years. If there is ever a dispute at a table, or an error is seen by security on the cat walk, the game is stopped and the video is reviewed and correction made. They are willing to take a patron to view the video if he doesn't agree with the ruling. For questions for which there is not clear evidence (like a vague hand signal), the disputes are usually resolved to keep the patron happy. The staff is well trained, most have been there for many years. They depend on tips for a large portion of their income and are trained to make the patron appreciate them. I have seen wiseguys and cheats removed or prevented entrance. Working girls are present, but not agressive. I highly recommed the American Casino at Jack Tar Village.