I have been having some trouble with the speed of my flash internet for the last 2 months or so?(mainly with DR1 believe it or not) ..Each time I have been ?fed up? enough, I have called the Codetel Data Center and tried to talk to someone in English. Prior to the new owners there was always an English option on the automated line and English Speaking Tech?s. I have read in other threads that there are no longer Reps that speak English, but thought they were just trying to give ?us? a hard time and that if you tried hard enough you?d be able to get someone.
I can speak Spanish ?well enough? to get by and hold conversations on the phone, but when it comes to ?technical? terms etc, ie: ?solving a computer problem?, I?d rather speak English.
SO, today I had some time, was ?t?d off? due to internet speed and decided to write an email to datasupport instead of calling, thinking that MAYBE my request would cause them to have someone contact me that SPEAKS ENGLISH! :tired::tired:
Below you will find my email to them, their IMMEDIATE RESPONSE (within MINUTES) and my response to them.
My original email to them?.. (My name has been deleted to protect the innocent!LOL)
To: ayuda@codetel.net.do
Dear Sirs,
I have had trouble with my internet service for about 2 months. I cannot get anyone in the internet dept to speak English and they keep telling me that my service is OK. I have tried contacting the office of Freddy Dominguez at 809-220-2102 and 809-220-2107 and have left messages on his voicemail to no avail.
Please forward me the email address and/or phone number in Mexico for the President of America Movil, Carlos Slim Hel?.
Thank you,
(MY NAME DELETED)
(MY PHONE NUMBER DELETED) :cheeky:
THEIR IMMEDIATE RESPONSE (WITHIN MINUTES) TO ME:
Buenas tardes Sr. (MY NAME DELETED)
De acuerdo a su requerimiento, siento informarle que nuestra empresa
no le puede brindar asistencia en el Ingl?s, por la raz?n de que
somos una empresa Dominicana de idioma espa?ol y por requerimiento de
nuestro Presidente el Sr. Carlos Slim Hel? no podemos brindar
asistencia en ingl?s.
Le sugerimos que por favor nos reenvie este email en espa?ol con el
tipo de inconveniente que usted presenta, para soluci?n de dicho
inconveniente.
Nos reiteramos una vez m?s a sus ?rdenes y le pedimos disculpa por
los inconveniente que esto pueda ocasionarle.
Ilonka Soriano
Departamento de Help Desk de Datos
CODETEL aranoid::ermm::ermm:
MY RESPONSE TO THEIR RESPONSE:
Thank you for your response...........
I will be posting it on the DR1 and other Dominican Related websites for foreigners living in the Dominican Republic whom tend to pay their bills ontime...............AND THEN I WILL SEND A COPY OF THE POSTS AND OTHER "FOREIGN RESIDENTS" REMARKS TO HIS OFFICE.
I have already received his phone number and address off the internet.
Thank you,
(My Name Deleted)
(My Phone Number Deleted) :bunny::bunny:
Many may not agree with me, but I, as an American from the United States, have no objection when the Mexicans and other Hispanics INSIST that EVERYTHING be available to them in SPANISH in the US when our language is English.
I cannot WAIT until someone that ONLY SPEAKS Spanish needs some help from me that I can only respond to them in ENGLISH and see how they appreciate it???
Anyone willing to start a letter writing campaign DIRECTLY to the President of America Movil in Mexico, the owners of Codetel/Claro????? Imagine if 20 of us were to write (or get others to write) a total of 5 letters with different email addresses??? I would think they may start speaking English??.but then again???probably NOT!
I can speak Spanish ?well enough? to get by and hold conversations on the phone, but when it comes to ?technical? terms etc, ie: ?solving a computer problem?, I?d rather speak English.
SO, today I had some time, was ?t?d off? due to internet speed and decided to write an email to datasupport instead of calling, thinking that MAYBE my request would cause them to have someone contact me that SPEAKS ENGLISH! :tired::tired:
Below you will find my email to them, their IMMEDIATE RESPONSE (within MINUTES) and my response to them.
My original email to them?.. (My name has been deleted to protect the innocent!LOL)
To: ayuda@codetel.net.do
Dear Sirs,
I have had trouble with my internet service for about 2 months. I cannot get anyone in the internet dept to speak English and they keep telling me that my service is OK. I have tried contacting the office of Freddy Dominguez at 809-220-2102 and 809-220-2107 and have left messages on his voicemail to no avail.
Please forward me the email address and/or phone number in Mexico for the President of America Movil, Carlos Slim Hel?.
Thank you,
(MY NAME DELETED)
(MY PHONE NUMBER DELETED) :cheeky:
THEIR IMMEDIATE RESPONSE (WITHIN MINUTES) TO ME:
Buenas tardes Sr. (MY NAME DELETED)
De acuerdo a su requerimiento, siento informarle que nuestra empresa
no le puede brindar asistencia en el Ingl?s, por la raz?n de que
somos una empresa Dominicana de idioma espa?ol y por requerimiento de
nuestro Presidente el Sr. Carlos Slim Hel? no podemos brindar
asistencia en ingl?s.
Le sugerimos que por favor nos reenvie este email en espa?ol con el
tipo de inconveniente que usted presenta, para soluci?n de dicho
inconveniente.
Nos reiteramos una vez m?s a sus ?rdenes y le pedimos disculpa por
los inconveniente que esto pueda ocasionarle.
Ilonka Soriano
Departamento de Help Desk de Datos
CODETEL aranoid::ermm::ermm:
MY RESPONSE TO THEIR RESPONSE:
Thank you for your response...........
I will be posting it on the DR1 and other Dominican Related websites for foreigners living in the Dominican Republic whom tend to pay their bills ontime...............AND THEN I WILL SEND A COPY OF THE POSTS AND OTHER "FOREIGN RESIDENTS" REMARKS TO HIS OFFICE.
I have already received his phone number and address off the internet.
Thank you,
(My Name Deleted)
(My Phone Number Deleted) :bunny::bunny:
Many may not agree with me, but I, as an American from the United States, have no objection when the Mexicans and other Hispanics INSIST that EVERYTHING be available to them in SPANISH in the US when our language is English.
I cannot WAIT until someone that ONLY SPEAKS Spanish needs some help from me that I can only respond to them in ENGLISH and see how they appreciate it???
Anyone willing to start a letter writing campaign DIRECTLY to the President of America Movil in Mexico, the owners of Codetel/Claro????? Imagine if 20 of us were to write (or get others to write) a total of 5 letters with different email addresses??? I would think they may start speaking English??.but then again???probably NOT!