I use DOMEX, and they too require my ID if I send someone else to pick up my packages. @bwpgt3 , is this package being sent to a recipient at the same BMCargo location listed on your account? If so, I suggest you give that location a call too, explaining the situation. Be ready with the name and account number of your recipient too, I realize you said you e-mailed the distro center in Miami, but with the huge volume they deal with, I would almost guarantee that will get screwed up somehow. And, if they do indeed make the change to the number, you probably won't get any further e-mailed status updates or be able to track it online.